Privacy Policy for Kruvex

Effective Date: February 20, 2026
Last Updated: February 20, 2026

1. Introduction

Welcome to Kruvex. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our mobile and web application for utility contractor management.

Kruvex is designed to help teams manage job sites and work orders, coordinate crews, support safety and compliance workflows, and document field work.

Key software capabilities may include:

Job creation, assignment, and status tracking
Crew management, crew assignments, and schedules
Mapping and job location display
Route planning / routing optimization (when enabled)
One Call / 811 ticket tracking and status viewing (when enabled)
Safety checklists, custom forms, and digital signatures (when enabled)
Work documentation (photos and attachments)
PDF generation for job records and reports (when enabled)
Notifications and in-app alerts
Optional workload dashboard / web portal access and sharing controls (when enabled)
Role-based access control and permissions

By using Kruvex, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with these terms, please do not use our application.

2. Information We Collect

2.1 Account Information

Employer Accounts:

Email address and password (encrypted)
Full name
Phone number
Company name
Company logo (optional)
8-digit employer code (automatically generated)
Payment information (processed through Stripe - we do not store credit card details)
Subscription status and user count

Employee Accounts:

Email address and password (encrypted)
Full name
Phone number
Employer code (to link with employer account)
Position/title
Assigned role (Crew Member, Crew Foreman, Admin, or Workload Planning)
Crew assignment information

2.2 Job and Work Data

Job site locations and addresses
Job codes, work orders, and job status information
Crew names, crew codes, and assignments
Safety checklists and checklist responses
Photos uploaded for job documentation
PDF documents and reports generated from job and checklist data
Digital signatures
One Call ticket numbers and locate information
GPS coordinates for job sites and routing
User notes and comments
Calendar and scheduling data
Custom keywords and filters
Notification and alert settings (including delivery status where available)
Workload dashboard / web portal settings (when enabled), such as whether crews are displayed

2.3 Location Information

With your permission, we collect:

Device location for mapping job sites
Location data for route optimization

You can control location permissions through your device settings. Disabling location services may limit certain features such as mapping and routing.

2.4 Device and Usage Information

Device type and operating system version
Unique device identifiers
App version and build number
IP address and network information
Browser type/version (if you use Kruvex via a web browser)
Usage patterns and interactions with app features
Error logs and crash reports
Performance metrics

2.5 Third-Party Services

We use the following third-party services that may collect information:

Firebase: Authentication, database, and file storage
Stripe: Payment processing
Google Maps: Location services and mapping

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide and Improve Services

Create and manage user accounts
Process subscriptions and payments
Enable job management, assignment, and status tracking
Facilitate crew coordination, crew assignments, and schedules
Apply role-based access controls and permission checks
Display job locations on maps
Provide route planning / routing optimization features (when enabled)
Provide One Call / 811 ticket tracking and status viewing features (when enabled)
Store and display photos and other job documentation
Provide safety checklists, custom forms, and digital signatures (when enabled)
Enable calendar and scheduling features (when enabled)
Generate PDFs for job records and reports (when enabled)
Provide notifications and in-app alerts
Provide workload dashboard / web portal access and sharing controls (when enabled)
Display company branding elements (if configured)

3.2 Communication

Send account verification emails
Process password resets
Provide customer support
Send important service updates and notifications
Respond to your inquiries

3.3 Analytics and Improvement

Analyze usage patterns to improve the app
Monitor app performance and fix bugs
Develop new features
Conduct testing and quality assurance

3.4 Security and Compliance

Prevent fraud and unauthorized access
Protect account security
Ensure data integrity
Comply with legal obligations
Enforce our Terms of Service

4. How We Share Your Information

4.1 Within Your Organization

Information is shared within your team as needed for work coordination:

Team members can view job data, crew assignments, and work documentation
Admins have access to team-wide information based on role permissions

4.2 Service Providers

We share information with trusted third-party service providers who help us operate our business:

Firebase (Google Cloud): Cloud infrastructure, database, and authentication
Stripe: Payment processing and subscription management
Google Maps: Mapping and location services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or legal processes
Government or regulatory requests
Requests to protect our legal rights
Investigations of potential violations of our Terms of Service
Situations involving potential threats to safety

4.4 Business Transfers

If Kruvex is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.5 What We Don't Do

We do NOT:

Sell your personal information to third parties
Share your data with advertisers
Use your information for unrelated marketing purposes
Track you across other apps or websites

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
Password Protection: Passwords are encrypted and never stored in plain text
Firebase Security Rules: Database access is restricted based on authentication and permissions
Access Controls: Employee access to personal data is limited on a need-to-know basis
Regular Updates: We apply security patches and updates promptly
Monitoring: We monitor for suspicious activity and potential security threats

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and device.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

Active Accounts: Data is retained while your account is active
Deleted Accounts: Personal information is deleted within 30 days of account deletion
Backup Systems: Data in backup systems may be retained for up to 90 days
Legal Requirements: Some information may be retained longer to comply with legal obligations or resolve disputes

7. Your Rights and Choices

7.1 Access and Update Information

You can access and update your account information at any time through the Settings screen in the app.

7.2 Delete Your Account

To request account deletion, contact us at support@kruvex.com. We will delete your personal information within 30 days of verifying your request.

7.3 Export Your Data

You have the right to request a copy of your data in a portable format. Contact support@kruvex.com to request a data export.

7.4 Control Location Tracking

You can enable or disable location services through your device settings. Note that disabling location may limit mapping and routing features.

7.5 Manage Subscriptions

You can view and manage your subscription through Settings → Subscription Management in the app, or contact support@kruvex.com for assistance.

7.6 Opt-Out of Communications

You cannot opt-out of essential service communications (account verification, password resets, important updates), but we do not send marketing emails.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

8.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, and sold about you.

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Opt-Out of Sale

We do NOT sell personal information, so there is no need to opt-out.

8.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To Exercise Your Rights: Email us at support@kruvex.com with "CCPA Request" in the subject line. We will verify your identity before processing your request.

9. Third-Party Links and Services

Kruvex may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Privacy Policies:

Firebase: https://firebase.google.com/support/privacy
Google Maps: https://policies.google.com/privacy
Stripe: https://stripe.com/privacy

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Material Changes: We will notify you via email or in-app notification at least 30 days before material changes take effect
Minor Changes: Will be posted with an updated "Last Updated" date
Continued Use: Your continued use of Kruvex after changes take effect constitutes acceptance of the updated Privacy Policy

If you do not agree with changes, please stop using the app and contact us to delete your account.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@kruvex.com
Response Time: We aim to respond within 5 business days

12. Consent

By using Kruvex, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.